Our focus in this practice is confined to first level application support and infrastructure management. We have team highly skilled support executives. The team always strive to refine processes, fine tune SLAs, and bridge knowledge gap.

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  • Remote Job Monitoring
  • Performance Management
  • Archiving and retrieval procedure
  • Migration and production stabilization
  • Maintain and manage incident backlog
  • Releasing new application enhancements
  • Assisting UAT & production releases
  • Server Management
  • Database Management
  • Back up and Storage Management
  • Microsoft Exchange Migrations
  • Active Directory Maintenance

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  • Post production support of customer portal
  • Exchange migration from 2010 to 2013
  • Database job monitoring
  • Vendor Intranet portal management
  • Setting up UAT and production environments for application deployment
  • Release applications on intermediate and production servers
  • Incremental release of portal features
  • O365 environment configuration and management
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